1. Information We Collect

We may collect information that you provide directly to us, including:

• Your name
• Email address
• Telephone number
• Property or service address
• Details about your requested electrical service
• Appointment and scheduling information
• Communications you send to us
• Payment or transaction information, when applicable
• Any other information you voluntarily provide

We may also automatically collect certain technical information when you visit our website, including:

• Internet Protocol address
• Browser and device information
• Operating system
• Pages viewed
• Referring website
• Date and time of your visit
• General location information
• Website activity and interaction data

2. How We Use Your Information

We may use the information we collect to:

• Respond to questions and service requests
• Provide quotes and schedule appointments
• Perform and manage electrical services
• Communicate about appointments, estimates, projects, invoices, and customer support
• Send service-related calls, emails, and text messages
• Send promotional communications when you have provided appropriate consent
• Process payments and maintain transaction records
• Improve our website, services, and customer experience
• Protect against fraud, misuse, security threats, or unlawful activity
• Comply with legal, regulatory, licensing, insurance, or recordkeeping requirements

3. Text Message Communications

When you provide your telephone number and agree to receive text messages, you consent to receive SMS or MMS messages from High Voltage Electric Inc. These messages may include:

• Responses to your service inquiry
• Quote and estimate updates
• Appointment confirmations and reminders
• Scheduling and technician arrival updates
• Project-related communications
• Customer service messages
• Follow-up messages
• Promotional or marketing messages when separately authorized

Message frequency may vary based on your interactions with us. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. After opting out, you may receive one final message confirming your opt-out request. For assistance, reply HELP or contact us at (510) 610-8527 or highvoltageelectricinc@yahoo.com.

Consent to receive text messages is not a condition of purchasing goods or services.

We do not sell, rent, or share your mobile number or SMS consent information with third parties or affiliates for their own marketing or promotional purposes. Information may be shared with service providers that help us deliver text messages, manage customer communications, or operate our business, solely for those business purposes.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except vendors and service providers that support the delivery of the messaging program.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Understand how visitors use the website
• Measure website traffic and performance
• Remember preferences
• Improve advertising and marketing efforts
• Identify technical issues

Some cookies may be placed by third-party analytics, advertising, website hosting, scheduling, or customer relationship management providers.

You may be able to control cookies through your browser settings. Disabling cookies may affect certain website functions.

5. How We Disclose Information

We may disclose personal information to:

• Website hosting and technology providers
• Customer relationship management and communication platforms
• Scheduling and appointment providers
• Payment processors
• Advertising and analytics providers
• Contractors, technicians, or business partners involved in providing requested services
• Accountants, insurers, attorneys, and professional advisers
• Government authorities or law enforcement when legally required
• A buyer, successor, or other party involved in a merger, sale, restructuring, financing, or transfer of business assets

These parties may only receive information reasonably necessary to perform services on our behalf or fulfill a legitimate business purpose.

We do not sell personal information in exchange for money.

6. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Provide requested services
• Maintain business, warranty, tax, accounting, and transaction records
• Resolve disputes
• Enforce agreements
• Meet legal, regulatory, licensing, and insurance requirements
• Protect our legal and business interests

Retention periods may vary depending on the type of information and the reason it was collected.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, misuse, alteration, loss, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.

8. California Privacy Rights

California residents may have certain rights regarding their personal information, subject to applicable law. Depending on the circumstances, these may include the right to:

• Request information about the personal information we collect, use, or disclose
• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Opt out of certain uses or disclosures of personal information
• Receive equal service and pricing without unlawful discrimination for exercising privacy rights

Not all rights apply in every circumstance, and certain information may be exempt from a request under applicable law.

To submit a privacy request, contact us using the information below. We may need to verify your identity before processing the request.

9. Children’s Privacy

Our website and services are intended for adults seeking electrical services. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so that we may review and, where appropriate, delete it.

10. Third-Party Websites

Our website may include links to websites or services operated by third parties. We are not responsible for the privacy, security, or content practices of those third parties.

We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When changes are made, we will update the effective date at the top of this page.

Your continued use of the website after an updated Privacy Policy is posted indicates your acknowledgment of the revised policy.

12. Contact Us

For questions about this Privacy Policy or our privacy practices, contact: